At Joyce Renewable, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect your personal information in compliance with Irish and EU data protection laws.

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1. Information We Collect

We may collect and process the following personal data:

• Name, address, phone number, and email

• Property details relevant to energy assessments

• BER ratings and technical system data

• Bank or payment details (only for grant processing)

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2. How We Use Your Information

We use your personal data to:

• Process grant applications (e.g., SEAI grants)

• Provide energy assessments and install solar or heat pump systems

• Manage maintenance or aftercare services

• Respond to customer support queries

• Send you marketing communications if you’ve opted in

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3. Legal Basis for Processing

We process your data based on:

• Your consent

• Our contractual obligations

• Compliance with legal obligations (e.g., grant processing)

• Our legitimate interests to improve and deliver our services

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4. Marketing

If you opt in, we may contact you with updates, promotions, or information about new products via email or phone. You can opt out at any time by contacting us at marketing@jrenergy.ie.

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5. Data Retention

We retain your data only as long as necessary for the purposes outlined or as required by law.

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6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information.

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7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Lodge a complaint with the Data Protection Commission

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8. Cookies

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies.

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9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

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10. Disclosure of Your Information

We may disclose your personal information to approved contractors or sub-contractors working on our behalf. We may also disclose your personal information to third parties:

• To complete grant application forms

• To ensure the operation of product warranty schemes

• To update our partners such as SEAI or Electric Ireland

• If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms and other agreements

• To protect your rights, property, or safety and that of our users or others

• As part of a due diligence process or corporate transaction

• Within our company group when necessary to deliver services or manage our business

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11. Contact Us

For any questions regarding your data or this policy, contact us at:

Joyce Renewable
Email: marketing@jrenergy.ie
Phone: 085 785 8778

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Last updated: May 2025